Medical Responsibility

1. Clinical Oversight & Clinical Authority

When you join our patient community, you will be paired with a dedicated, highly qualified Nurse Practitioner who will oversee your care throughout your treatment.

Your clinician will be available for direct contact during working hours, and 24/7 support is available for emergency concerns.

We prioritise tailored, supportive care and will communicate with you in a way that suits your preferences - you have full autonomy to choose how much guidance or interaction you want.

All clinical decisions, including choice of care pathway and dosage guidance, are made solely by the clinician, who will always act in your best interests and prioritise your safety.

2. Clinical Decision-Making is Final

If a patient orders an incorrect dose or product, they will not automatically be supplied with their request. The clinician will only approve what is safe and appropriate, in line with UK clinical safety guidelines.

If a change in product or dose is required based on clinical assessment, the patient will be refunded for any overpayment, but the clinician's decision is final and may override any placed order without prior notice.

3. Due Diligence Requirements

Before any restricted-care order is dispatched:

• Patients must complete a video and audio consultation,
• Submit a completed health form,
• And provide evidence of current weight and valid identification (ID).

If any of these steps are incomplete, the product will not be dispatched until the clinician is satisfied that all required safety and regulatory checks have been met.

4. No Medical Guarantees

WLO Ltd does not guarantee:

• Specific weight loss outcomes,
• Absence of side effects,
• Or guaranteed satisfaction with treatment effects.

Your results will vary depending on factors such as adherence to instructions, overall health, lifestyle, and metabolism.

5. Treatment Use & Storage

Clear usage instructions are provided with all treatment products. You are responsible for following them accurately.

Misuse, mishandling, incorrect storage, or neglect of instructions is entirely your responsibility.

You must store treatment products safely, out of reach of children or third parties. We accept no liability for injury or complications resulting from improper storage or use.

6. Emergencies & Adverse Reactions

Any side effects or concerns should be reported to your assigned clinician immediately.

In case of a serious or urgent reaction, seek help from NHS 111 or your nearest A&E.

7. Integration with NHS Care

We advise you to inform your GP or regular healthcare provider of your treatment with us to ensure integrated and safe care. Our services do not replace routine NHS care for long-term or unrelated health conditions.

8. Information Accuracy

You agree that all medical and personal information provided to us is true, accurate, and complete. Providing false or misleading information may result in:

• Cancellation of treatment,
• No refund,
• And WLO Ltd accepting no responsibility for outcomes resulting from misinformation.

9. Limitation of Liability

WLO Ltd accepts no responsibility for injury, harm, or loss once treatment products have been prepared and dispatched.

We do not offer replacements or refunds due to dissatisfaction, side effects, or lack of results.

We are not liable for issues arising from misuse, incorrect information provided, or failure to follow our processes.